Frequently Asked Questions

How do I get a wheelchair?

The process for receiving a wheelchair typically involves collaboration between your healthcare provider, a physical or occupational therapist, an assistive technology professional (ATP) from an equipment company, and your insurance company. The insurance company typically requires notes from an office visit with your health care provider stating what kind of equipment you need and why. A prescription may be required but this is typically not enough for insurance approval. You will also likely need an evaluation from a physical or occupational therapist and a letter of medical necessity written from this evaluation. It is important to have this completed with a therapist that is knowledgeable about this process to prevent a denial. You will also need to select a medical equipment company to provide the selected equipment. We work with many vendors in the area and can provide recommendations if you do not have a preferred vendor. This company will help with billing your insurance for the equipment and ordering the equipment.

How long will it take to get my wheelchair/equipment?

The process typically takes between 60 and 90 days. This includes the time required for the clinicians to write a detailed letter of medical necessity, the prescribing doctor to sign off on all paperwork, the insurance company to approve the equipment, the vendor to order the equipment, and the equipment to be shipped and delivered.

How do I know if I qualify for new equipment?

Generally, insurance will cover a new piece of equipment every 5 years unless there has been a dramatic change in the client's functional status or the equipment is damaged beyond repair. Our clinicians are well-versed in the rules required to obtain new equipment and will perform a comprehensive evaluation to determine the eligibility to obtain new equipment.

What do I do if my equipment gets denied?

If your insurance denies the equipment initially, our clinicians can appeal on your behalf. Just reach out to your vendor and they may have you sign some paperwork so we can appeal the decision on your behalf.

Do you offer home visits?

The only in-home services we offer are our private pay consultation services. You can learn more about this service here. Clients who have been determined to be appropriate for telehealth services can receive evaluations and treatments via telehealth but we do not provide any services that are billable to insurance in the home.

How do I go about getting ongoing therapy services?

You do NOT need to be a client of the wheelchair clinic to also receive therapy services! If your physician recommends ongoing physical, occupational, or speech therapy for any condition, we can accommodate you at any time. We ask that you have your physician or care coordinator (via insurance) provide you with an order for therapy in hand or fax one to our office at 844-600-2797. We will then verify your insurance plan and reach out to you to schedule an initial evaluation. Your evaluating therapist will then determine your customized plan of care and schedule you accordingly.

If you ARE a client of the wheelchair clinic, do not hesitate to ask if ongoing therapy services will benefit you. The answer is very likely, yes! We can transition you from wheelchair clinic to ongoing services at any time.

Do you bill insurance?

YES! Please see the "New Clients" tab for additional information and a list of the insurances we accept. If you do not see your insurance listed, please reach out to us to ask, as we are constantly adding and modifying that list.

Do I need a prescription?

We encourage every client to start services with a prescription/order from their doctor. Some insurances do not require them to begin services, while others do. Regardless, we will need a physician to sign off on your initial plan of care following your evaluation. Please contact us with any additional questions regarding this policy.

Do you offer telehealth services?

YES! Please see "telehealth" under "our services" for more information.

Where are you located?

Our office is located at 8906 West Broad Street, Suite F in Richmond, Virginia in the "Golds Gym Plaza". We are in Henrico County, about 3 miles past Innsbrook.