Frequently Asked Questions

Each insurance has specific requirements and requirements vary based on the type of equipment being requested. Typically, your insurance will want notes from an office visit with your health care provider stating what kind of equipment you need and why. A prescription may be required but this is typically not enough for insurance approval. You will need to select a medical equipment company to provide the equipment to you. This company will also assist in billing your insurance for the equipment. Your insurance may also require an evaluation and letter of medical necessity from a physical or occupational therapist. It is important to have this completed with a therapist that is knowledgeable about this process to prevent a denial. Your health care provider will also sign this letter of medical necessity along with some other documents. Once all the paperwork is completed, the claim is submitted by the equipment company to your insurance company for approval. Once approved, the equipment company will order the equipment and provide it to you.

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